Customer Feedback Without POS Integration
TruRating captures feedback at the payment terminal — clever, but it requires POS integration and only works at checkout. Feedback Guardian collects feedback anywhere via QR codes, with no technical integration needed.
No POS
No payment system integration needed
Anywhere
Collect feedback beyond checkout
$49/mo
All locations included
What Is TruRating?
TruRating is a unique feedback platform that integrates directly with point-of-sale (POS) payment terminals. When a customer completes a transaction, a simple one-question survey appears on the payment terminal screen. Customers rate their experience by pressing a number on the keypad before or after their payment. This approach achieves remarkably high response rates — TruRating reports over 80% of customers respond.
The platform partners with major payment processors including Adyen, Ingenico, and Worldpay, as well as retail software providers like GK Software. This deep integration means TruRating can link every piece of feedback to a specific transaction, providing powerful analytics that connect customer sentiment to purchase data.
TruRating is primarily focused on retail chains and high-volume transaction environments. The POS integration requirement means it’s not suitable for businesses that want feedback at non-checkout touchpoints (like tables, lobbies, or waiting areas), and the setup requires coordination with your payment processor.
Common reasons users explore alternatives
Requires POS/payment terminal integration with supported processors
Feedback collection limited to the checkout moment only
Cannot collect feedback at non-transaction touchpoints (tables, lobbies, etc.)
Limited to single-question surveys on payment terminal screens
No open-text comments or contact information collection
Setup requires coordination between business, TruRating, and payment processor
Not suitable for businesses without compatible POS systems
TruRating vs Feedback Guardian
See how the two platforms compare across key features and capabilities.
Top TruRating Alternatives
Here are some of the most popular alternatives to TruRating for collecting customer feedback.
Feedback Guardian
QR code-based feedback collection with emoji ratings, real-time alerts, multi-location analytics, and Smart Review Booster. No hardware required.
Birdeye
Comprehensive reputation platform with surveys, review management, and social media tools. Works across online and offline touchpoints.
AskNicely
NPS-focused customer experience platform with email and SMS surveys. Strong for service businesses with frontline coaching needs.
Zonka Feedback
Multi-channel survey platform supporting kiosks, QR codes, email, and more. AI analytics with CRM integrations.
Why Businesses Choose Feedback Guardian Over TruRating
No POS Integration Required
TruRating requires integration with specific payment processors. Feedback Guardian works independently — print a QR code and you’re collecting feedback.
Feedback Beyond Checkout
TruRating only captures feedback at the payment terminal. With QR codes, you can collect feedback at tables, lobbies, restrooms, parking lots — anywhere.
Comments and Contact Info
TruRating’s single-question format doesn’t support open-text comments. Feedback Guardian collects ratings, detailed comments, and contact information in one flow.
Works for Any Business Type
TruRating needs a compatible POS system. Feedback Guardian works for any physical business — restaurants, hotels, gyms, healthcare, events, and more.
Self-Serve Setup in Minutes
No payment processor coordination or IT involvement. Create your account, generate a QR code, and start collecting feedback today.
Frequently Asked Questions
Collect feedback at every touchpoint, not just checkout — try Feedback Guardian free.
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