Feedback Guardian

Acme Coffee Co.

Demo

Overview

Dashboard24AnalyticsLocations

Feedback Points

Downtown Cafe

Front Counter8Drive-Through6Outdoor Patio2

Eastside Roastery

Order Counter6Bathroom2

Manage

TeamBillingAccountBrandingAudit Log

Support

DocumentationGuidesFAQSupport
Theme

Sarah Johnson

Owner

sarah@acmecoffee.com

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Eastside Roastery

Bathroom

Active

Total Responses

15

Average Rating

3.87/5

Satisfaction Rate

73.3%

Rated 4 or 5

Negative Rate

13.3%

Rated 1 or 2

With Comments

9

60% of responses

QR Code Scans

Total Scans

54

Unique Visitors

48

89% unique

Conversion Rate

28%

scans → feedback

Last Scan

Today

Follow-up Pipeline

2requested contact
→
2untriaged

Contact Requests by Rating

13% of respondents shared contact info · 2 email

Very Sad
0/1 (0%)
Sad
0/1 (0%)
Neutral
0/2 (0%)
Happy
1/6 (17%)
Very Happy
1/5 (20%)

Response Trends

Response Distribution

Breakdown by rating level

6.7%
6.7%
13.3%
40%
33.3%

Rating Trend Declining

Weekly moving average over the last 8 weeks

Responses by Day of Week

Peak day: Wed (3 responses)

Responses by Hour of Day

Peak hour: 7pm (15 responses)

Comment Rate Over Time

Percentage of responses that include comments (last 12 weeks)

Response Velocity

Days Since Last Response

Today

Average Gap Between Responses

2d

Consistent daily engagement

Response Quality Score

Average Completeness

48%

Rating + Comment + Contact Info

Quality Breakdown

5

Rating Only

9

+ Comment

1

+ Contact

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