Feedback Guardian

Acme Coffee Co.

Demo

Overview

Dashboard26AnalyticsLocations

Feedback Points

Downtown Cafe

Front Counter8Drive-Through5Outdoor Patio4

Eastside Roastery

Order Counter5Bathroom4

Manage

TeamBillingAccountBrandingAudit Log

Support

DocumentationGuidesFAQSupport
Theme

Sarah Johnson

Owner

sarah@acmecoffee.com

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Downtown Cafe

Drive-Through

Active

Total Responses

40

Average Rating

3.48/5

Satisfaction Rate

52.5%

Rated 4 or 5

Negative Rate

25%

Rated 1 or 2

With Comments

25

63% of responses

QR Code Scans

Total Scans

215

Unique Visitors

187

87% unique

Conversion Rate

19%

scans → feedback

Last Scan

Today

Follow-up Pipeline

13requested contact
→
1needs follow-up
2contacted
6resolved
4untriaged

Resolution rate: 46%

Contact Requests by Rating

33% of respondents shared contact info · 11 email · 3 phone

Very Sad
0/4 (0%)
Sad
4/6 (67%)
Neutral
3/9 (33%)
Happy
2/9 (22%)
Very Happy
4/12 (33%)

Response Trends

No data for selected time range

Response Distribution

Breakdown by rating level

10%
15%
22.5%
22.5%
30%

Rating Trend Stable

Weekly moving average over the last 8 weeks

Responses by Day of Week

Peak day: Fri (7 responses)

Responses by Hour of Day

Peak hour: 2pm (40 responses)

Comment Rate Over Time

Percentage of responses that include comments (last 12 weeks)

Response Velocity

Days Since Last Response

30.7d ago

Average Gap Between Responses

0.7d

Multiple responses per day on average

Response Quality Score

Average Completeness

55%

Rating + Comment + Contact Info

Quality Breakdown

8

Rating Only

26

+ Comment

6

+ Contact

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