Feedback Guardian

Acme Coffee Co.

Demo

Overview

Dashboard22AnalyticsLocations

Feedback Points

Downtown Cafe

Front Counter6Drive-Through7Outdoor Patio3

Eastside Roastery

Order Counter5Bathroom1

Manage

TeamBillingAccountBrandingIntegrationsAudit Log

Support

DocumentationGuidesFAQSupport
Theme

Sarah Johnson

Owner

sarah@acmecoffee.com

Start Free Trial
Feedback Guardian
You're exploring with sample data — some features are disabled. Start a free trial for the full experience.
Try Feedback FormStart Free Trial →

Downtown Cafe

Drive-Through

Active

Total Responses

40

+28vs prev 30d

Average Rating

3.33/5

-0.59vs prev 30d

Satisfaction Rate

47.5%

Rated 4 or 5

Negative Rate

22.5%

Rated 1 or 2

With Comments

22

55% of responses

QR Code Scans

Total Scans

215

Unique Visitors

187

87% unique

Conversion Rate

19%

scans → feedback

Last Scan

Today

Follow-up Pipeline

11requested contact
→
1needs follow-up
4resolved
6untriaged

Resolution rate: 36%

Contact Requests by Rating

28% of respondents shared contact info · 9 email · 4 phone

Very Sad
0/5 (0%)
Sad
0/4 (0%)
Neutral
6/12 (50%)
Happy
1/11 (9%)
Very Happy
4/8 (50%)

Response Trends

Response Distribution

Breakdown by rating level

12.5%
10%
30%
27.5%
20%

Rating Trend Declining

Weekly moving average over the last 8 weeks

Responses by Day of Week

Peak day: Fri (7 responses)

Responses by Hour of Day

Peak hour: 11am (40 responses)

Comment Rate Over Time

Percentage of responses that include comments (last 12 weeks)

Response Velocity

Days Since Last Response

6d ago

Average Gap Between Responses

0.7d

Multiple responses per day on average

Response Quality Score

Average Completeness

51%

Rating + Comment + Contact Info

Quality Breakdown

14

Rating Only

19

+ Comment

7

+ Contact

© 2026 Feedback Guardian