Downtown Cafe
Drive-Through
Total Responses
40
Average Rating
3.40/5
Satisfaction Rate
52.5%
Rated 4 or 5
Negative Rate
25%
Rated 1 or 2
With Comments
24
60% of responses
QR Code Scans
Total Scans
215
Unique Visitors
187
87% unique
Conversion Rate
19%
scans → feedback
Last Scan
Today
Follow-up Pipeline
Resolution rate: 36%
Contact Requests by Rating
28% of respondents shared contact info · 10 email · 2 phone
Response Trends
Response Distribution
Breakdown by rating level
Rating Trend Improving
Weekly moving average over the last 8 weeks
Responses by Day of Week
Peak day: Wed (7 responses)
Responses by Hour of Day
Peak hour: 7pm (40 responses)
Comment Rate Over Time
Percentage of responses that include comments (last 12 weeks)
Response Velocity
Days Since Last Response
Today
Average Gap Between Responses
0.7d
Multiple responses per day on average
Response Quality Score
Average Completeness
52%
Rating + Comment + Contact Info
Quality Breakdown
10
Rating Only
25
+ Comment
5
+ Contact