Feedback Guardian

Acme Coffee Co.

Demo

Overview

Dashboard22AnalyticsLocations

Feedback Points

Downtown Cafe

Front Counter6Drive-Through7Outdoor Patio3

Eastside Roastery

Order Counter5Bathroom1

Manage

TeamBillingAccountBrandingIntegrationsAudit Log

Support

DocumentationGuidesFAQSupport
Theme

Sarah Johnson

Owner

sarah@acmecoffee.com

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Downtown Cafe

Outdoor Patio

Active

Total Responses

30

+20vs prev 30d

Average Rating

4.10/5

+0.36vs prev 30d

Satisfaction Rate

83.3%

Rated 4 or 5

Negative Rate

10%

Rated 1 or 2

With Comments

18

60% of responses

QR Code Scans

Total Scans

156

Unique Visitors

134

86% unique

Conversion Rate

19%

scans → feedback

Last Scan

Today

Follow-up Pipeline

6requested contact
→
2needs follow-up
1contacted
2resolved
1untriaged

Resolution rate: 33%

Contact Requests by Rating

20% of respondents shared contact info · 4 email · 3 phone

Sad
0/3 (0%)
Neutral
1/2 (50%)
Happy
3/14 (21%)
Very Happy
2/11 (18%)

Response Trends

Response Distribution

Breakdown by rating level

0%
10%
6.7%
46.7%
36.7%

Rating Trend Stable

Weekly moving average over the last 8 weeks

Responses by Day of Week

Peak day: Thu (5 responses)

Responses by Hour of Day

Peak hour: 11am (30 responses)

Comment Rate Over Time

Percentage of responses that include comments (last 12 weeks)

Response Velocity

Days Since Last Response

5.9d ago

Average Gap Between Responses

1d

Consistent daily engagement

Response Quality Score

Average Completeness

50%

Rating + Comment + Contact Info

Quality Breakdown

11

Rating Only

14

+ Comment

5

+ Contact

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