Downtown Cafe
Front Counter
Total Responses
50
Average Rating
3.86/5
Satisfaction Rate
72%
Rated 4 or 5
Negative Rate
18%
Rated 1 or 2
With Comments
34
68% of responses
QR Code Scans
Total Scans
342
Unique Visitors
298
87% unique
Conversion Rate
15%
scans → feedback
Last Scan
Today
Follow-up Pipeline
Resolution rate: 23%
Contact Requests by Rating
26% of respondents shared contact info · 11 email · 8 phone
Response Trends
Response Distribution
Breakdown by rating level
Rating Trend Declining
Weekly moving average over the last 8 weeks
Responses by Day of Week
Peak day: Fri (9 responses)
Responses by Hour of Day
Peak hour: 2pm (50 responses)
Comment Rate Over Time
Percentage of responses that include comments (last 12 weeks)
Response Velocity
Days Since Last Response
30.7d ago
Average Gap Between Responses
0.6d
Multiple responses per day on average
Response Quality Score
Average Completeness
56%
Rating + Comment + Contact Info
Quality Breakdown
12
Rating Only
29
+ Comment
9
+ Contact