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Downtown Cafe

Front Counter

Active

Feedback URL

Total Responses

+34vs prev 30d

Average Rating

3.78/5

+0.48vs prev 30d

Satisfaction Rate

70%

Rated 4 or 5

Negative Rate

14%

Rated 1 or 2

With Comments

64% of responses

QR Code Scans

Total Scans

342

Unique Visitors

298

87% unique

Conversion Rate

15%

scans → feedback

Last Scan

Today

Follow-up Pipeline

12requested contact

→

3needs follow-up

4contacted

2resolved

3untriaged

Resolution rate: 17%

Contact Requests by Rating

24% of respondents shared contact info · 11 email · 4 phone

Very Sad

0/5 (0%)

Sad

1/2 (50%)

Neutral

3/8 (38%)

Happy

2/19 (11%)

Very Happy

6/16 (38%)

Response Trends

Response Distribution

Breakdown by rating level

10%

16%

38%

32%

Rating Trend Declining

Weekly moving average over the last 8 weeks

Responses by Day of Week

Peak day: Fri (9 responses)

Responses by Hour of Day

Peak hour: 11am (50 responses)

Comment Rate Over Time

Percentage of responses that include comments (last 12 weeks)

Response Velocity

Days Since Last Response

5.9d ago

Average Gap Between Responses

0.6d

Multiple responses per day on average

Response Quality Score

Average Completeness

53%

Rating + Comment + Contact Info

Quality Breakdown

Rating Only

+ Comment

+ Contact