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Eastside Roastery

Order Counter

Active

Feedback URL

Total Responses

+23vs prev 30d

Average Rating

3.68/5

+0.71vs prev 30d

Satisfaction Rate

52%

Rated 4 or 5

Negative Rate

16%

Rated 1 or 2

With Comments

36% of responses

QR Code Scans

Total Scans

128

Unique Visitors

112

88% unique

Conversion Rate

20%

scans → feedback

Last Scan

Today

Follow-up Pipeline

8requested contact

→

1needs follow-up

2contacted

5untriaged

Contact Requests by Rating

32% of respondents shared contact info · 8 email · 4 phone

Sad

1/4 (25%)

Neutral

3/8 (38%)

Happy

2/5 (40%)

Very Happy

2/8 (25%)

Response Trends

Response Distribution

Breakdown by rating level

16%

32%

20%

32%

Rating Trend Improving

Weekly moving average over the last 8 weeks

Responses by Day of Week

Peak day: Wed (5 responses)

Responses by Hour of Day

Peak hour: 8pm (25 responses)

Comment Rate Over Time

Percentage of responses that include comments (last 12 weeks)

Response Velocity

Days Since Last Response

2.3d ago

Average Gap Between Responses

1.2d

Consistent daily engagement

Response Quality Score

Average Completeness

46%

Rating + Comment + Contact Info

Quality Breakdown

Rating Only

+ Comment

+ Contact