Feedback Guardian

Acme Coffee Co.

Demo

Overview

Dashboard22AnalyticsLocations

Feedback Points

Downtown Cafe

Front Counter6Drive-Through7Outdoor Patio3

Eastside Roastery

Order Counter5Bathroom1

Manage

TeamBillingAccountBrandingIntegrationsAudit Log

Support

DocumentationGuidesFAQSupport
Theme

Sarah Johnson

Owner

sarah@acmecoffee.com

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Eastside Roastery

Order Counter

Active

Total Responses

25

+17vs prev 30d

Average Rating

4.28/5

-0.26vs prev 30d

Satisfaction Rate

80%

Rated 4 or 5

Negative Rate

4%

Rated 1 or 2

With Comments

20

80% of responses

QR Code Scans

Total Scans

128

Unique Visitors

112

88% unique

Conversion Rate

20%

scans → feedback

Last Scan

Today

Follow-up Pipeline

8requested contact
→
1needs follow-up
1contacted
2resolved
4untriaged

Resolution rate: 25%

Contact Requests by Rating

32% of respondents shared contact info · 7 email · 4 phone

Sad
0/1 (0%)
Neutral
4/4 (100%)
Happy
2/7 (29%)
Very Happy
2/13 (15%)

Response Trends

Response Distribution

Breakdown by rating level

0%
4%
16%
28%
52%

Rating Trend Improving

Weekly moving average over the last 8 weeks

Responses by Day of Week

Peak day: Fri (5 responses)

Responses by Hour of Day

Peak hour: 11am (25 responses)

Comment Rate Over Time

Percentage of responses that include comments (last 12 weeks)

Response Velocity

Days Since Last Response

6d ago

Average Gap Between Responses

1.2d

Consistent daily engagement

Response Quality Score

Average Completeness

63%

Rating + Comment + Contact Info

Quality Breakdown

4

Rating Only

14

+ Comment

7

+ Contact

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